ISSAQUAH CHAMBER OF COMMERCE: First Tech Federal Credit Union: Serving Our Members in Uncertain Times


Issaquah Chamber of Commerce issued the following announcement on March 20.

Thank you for being our valued partner. During these uncertain times, we hope this update provides a bit of relief along with insights on how First Tech intends to provide for the safety and financial security of our members, employees, and communities. How we serve our members may look different in these coming weeks, however we are committed to maintaining the same level of service that you expect from us.

Access to Facilities and Services

All locations will remain open where possible, as we comply with federal, state and local mandates. We will frequently provide updates on our website.

While we continue to follow CDC COVID-19 prevention standards, we would strongly encourage you and your teams to follow social distancing best practices by limiting the use of branch locations. First Tech offers anytime access to our full suite of banking services online at firsttechfed.com, which includes our award winning mobile app. Other banking services including loans, deposits, investments, and insurance services are also available online.

We are ensuring that all First Tech Network ATMs remain online and available to meet your needs and also remind you that there are more than 30,000 ATMs on the CO-OP network.

If you or anyone needs to call us, know that we have bolstered staffing levels and taken other actions within our Contact Experience Center to deliver the best possible experience for our members. During periods of high call volume we would ask for your patience and encourage you to use the call back feature.

Hardship Assistance

We recognize that our world has changed in recent weeks and some of our members have lost their jobs or experienced a significant change in income as a result of the economic disruption. First Tech is here to help. We are offering a number of loan assistance options to provide short and long-term relief to members impacted by COVID-19. Please visit our website or a local Experience Center if you encounter any hardship during this difficult time.

Safety and Soundness

With more than $13.4 billion in total assets, $1.3 billion in members’ equity and more than $4.0 billion of available liquidity, First Tech is capable of supporting all members through any economic storm or hardship. We are fortunate to serve the needs of our 650,000 members across the U.S. and 21 countries. You can count on our financial strength and the dedication of our 1,500 employees to help our members along the way. At First Tech, we invest in you and we stand ready to help.

I invite you to stay up-to-date by visiting our website for ongoing updates on how we’re working to support you. Thank you for your partnership and we wish you, your family and employees the very best.

Original source can be found here.

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